At LIPPO Studio, we care deeply about the quality of our products and your satisfaction. If you receive an item that is damaged, defective, or incorrect, you may request a return by contacting us within seven days of receiving your order. To qualify for a return, the product must be unused, in its original packaging, and accompanied by proof of purchase. For hygiene reasons, we are unable to accept returns of opened or used lip care products.
To initiate a return, please contact us using the form at the bottom of this page. Be sure to include your order number, and a brief description of the issue. Once your request has been reviewed and approved, we will provide detailed instructions for returning the item.
Refunds are issued to the original payment method once the returned item has been received and processed. Depending on your bank or payment provider, it may take between five to ten business days for the refund to appear. If your item does not meet the criteria for return but you have experienced an issue, we will assess the situation individually and may offer a partial refund or store credit.
Customers are responsible for the cost of return shipping unless the item was damaged or incorrect. Specific return instructions will be provided once your request has been approved.
If you have any questions or need assistance, please don’t hesitate to reach out to us. We’re here to help and ensure your experience with Lippo Studio is smooth, reliable, and enjoyable. approved.
